Acceptance of terms
The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the FreshFarm Platform at any point in time.
Should you need any clarifications regarding the Terms, please do write to us at contact@freshfarm.live
Services overview
Eligibility
Account & Registration Obligations
Limited Licence & access
Advertising
As part of the advertising/ marketing/ visibility campaigns, brands/ advertisers / sponsors may run banner contests/ sampling schemes/ contests/ other such promotional campaigns on/ via the FreshFarm Platform. Notwithstanding anything to the contrary, you agree that to the fullest extent permitted under law, FreshFarm shall not have any liability in relation to such campaigns (including contests/ contest rewards), which shall be a bipartite arrangement between you and the brands/ advertisers / sponsors, including with respect to fulfilment of obligations as specified thereunder. Participation in such campaigns and/ or availing services pursuant to such campaigns shall be at your own risk and additionally, be governed by the terms and conditions of the campaigns and of the relevant brands/ advertisers / sponsors. FreshFarm makes no representation or warranty of any kind, either express or implied, with respect to the campaigns (including contest / contest rewards). The brand/ advertiser/ sponsor shall be solely responsible for fulfilment thereto.
Disclaimers
Delivery Partners
Reviews, Feedback, Submissions
Intellectual Property
Report Intellectual Property Rights Infringement
You agree to indemnify FreshFarm for all claims brought by a third party(ies) against FreshFarm arising out of or in connection with the submission of your email at helpdesk@freshfarm.live
Privacy Policy
FreshFarm respects your privacy and values the trust you place in it. FreshFarm’s ‘Privacy Policy’ https://FreshFarm.live/privacy details the manner in which information relating to you is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by accessing the FreshFarm Platform you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.
Our Privacy Policy shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.
Information Disclosure
Misrepresentation
You Understand, Agree & Confirm
Taxes on your Order
In respect of the order placed by you, FreshFarm shall issue documents like order summary, tax invoices, etc. as mandated per the applicable law and common business practices. Your order may have following components and corresponding documents:
Order Cancellation
Returns & Refunds
FreshFarm Cashback
The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of FreshFarm Platform.
Printing Services
The following terms shall be in addition to and not in substitution of or derogation to the other terms and conditions governing the use/access of FreshFarm Platform.
Gifting Services
The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of FreshFarm Platform.
3rd Party Services
The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of FreshFarm Platform.
At times, FreshFarm may collaborate with 3rd parties to better your customer experience on the FreshFarm Platform, where you may have the option to opt-in for availing certain services from such third parties via the FreshFarm Platform or such services may be part of the products package. For instance, installation services offered with respect to products by 3rd parties, services provided to you by 3rd parties pursuant to advertising/ marketing campaigns such as demo services offered to you for any product, etc. In such cases:
Specific Additional Terms with respect to purchase of Cigarettes and Other Tobacco Products, hookah, rolling papers, and nicotine products
The user agrees and undertakes that:
User will not use the FreshFarm Platform to purchase “cigarettes” and other “tobacco products” as defined under the Cigarettes and Other Tobacco Products (Prohibition of Advertisement and Regulation of Trade and Commerce, Production, Supply and Distribution) Act, 2003 if he/she is below the age of 18 years and/ or lives within the radius of hundred (100) yards from an educational institution or for a person who is below the age of 18 years and/ or lives within the radius of hundred (100) yards from an educational institution.
In addition to the above, in case it is found that user has made a false declaration and/or misrepresented its age to be eligible for placing an Order under this category, FreshFarm also reserves a right to take an appropriate action against such user.
Promotional Terms
These additional terms apply to promotional campaigns live on the FreshFarm Platform from time to time (“Offer”). Users who place orders on FreshFarm and satisfy eligibility criteria set forth by FreshFarm or its collaboration partners for the specific promotional campaign shall be termed as “Eligible Customer(s)”.
Payment’s Facility and Related Information
Order History
If you delete an order from your order history through your account on the FreshFarm Platform, Your order details will no longer be visible to/ accessible by you through your account. To clarify, for orders placed for someone else, your action shall not impact visibility of the order details as accessible through that person’s account, where the order details were available.
You understand that your action shall be irreversible and no support will be offered on such deleted order(s) (whether to you or for orders placed for someone else, that other person) including complaints, retrieval/ information/ invoice request, cancellation, return, replacement, or exchange. Order once deleted will however remain present in FreshFarm’s records in accordance with the Privacy Policy and be subject to our records retention policies and applicable law, including any statutory retention requirements. Please note that there may be cases beyond the control of FreshFarm where the deleted order/ order details may be traced/ be visible, for reasons such as:
International Users
“International Users” shall mean such users who have registered on the FreshFarm Platform using a permitted mobile number registered outside of India and wish to avail the Services.
The following terms shall be in addition to and not in substitution of or derogation to the other terms and conditions governing the use/access of FreshFarm Platform. Provided that, in case of any inconsistency between these terms and any of the other terms, these terms shall prevail with respect to International. Users, to the extent of such inconsistency.
Grievance Redressal Mechanism
In accordance with applicable law, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer and Nodal Officer who can be contacted for any complaints or concerns pertaining to the FreshFarm Platform, including those pertaining to breach of the Terms or any other policies are published as under:
Sanjay Sharma
Aaradhya Enterprises
Unit-218, 10 biz park, se no 227/A/ to 17 plopune cite pune (cb) 411014Email address: helpdesk@freshfarm.live
Time: Monday – Friday (09:00 hours to 18:00 hours)
Nikki Singh
Aaradhya Enterprises
Unit-218, 10 biz park, se no 227/A/ to 17 plopune cite pune (cb) 411014Email address: helpdesk@freshfarm.live
Indemnity
Notwithstanding anything to the contrary, You agree to indemnify, defend, and hold harmless the FreshFarm Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by them arising as a result of, or in connection with: (a) Your Comment and/ or content, (b) your unauthorized use of the FreshFarm Platform/ Services, or products or services included or advertised in the Services; (c) your access to and use of the Services; (d) your violation of any rights of another party; or (e) your breach of these Terms (including Privacy Policy and any infringement by you of the intellectual property rights of any third party) and/ or applicable law. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. This clause shall survive the expiry or termination of these Terms.
Limitation of Liability
Notwithstanding anything to the contrary:
Termination
Governing Law & Jurisdiction
Terms of use
Thank you, for using FreshFarm.
For your information: “Aradhya Enterprises”, is a company incorporated under the Companies Act, 2013 with its registered office at Unit-218, 10 biz park, se no 227/A/ to 17 plopune cite pune (cb) 411014, (hereinafter referred as “We”/ “FreshFarm”/ “Us”/ “Our”).